May 04, 2011
5:45 AM
Frequently Asked Questions  
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Please view our listing of Frequently Asked Questions displayed below to see if you can quickly find an answer to your question. 

Please also visit the FAQ sections within our individual departments.    

General
   Parking & Tickets
      - How can I obtain a residential or visitor's parking permit?
      - How do I pay a parking ticket?
      - What are the requirements for handicapped parking permits and signs?
      - Where can I find free parking within the Trenton Downtown Commons area?
 
   Permits & Rentals
      - Do I need a permit for parades, marches and rallies?
      - How do I get a street closed for an event?
 
   Street Lights & Signs
      - How do I get a street sign repaired after it has been vandalized?
      - The streetlight is out or in default, whom do I contact?
 
CITY CLERK
   Voter Registration
      - How can I find my polling location?
      - How do I obtain an absentee ballot?
      - How do I register to vote?
      - What are the qualifications to receive an absentee ballot?
      - What are the qualifications to vote?
 
DIVISION OF RECREATION
   Permits & Rentals
      - What steps do I take to be able to use a city park for an event that I am having?
 
FIRE DEPARTMENT
   Fire Safety
      - Where do I get smoke detectors?
 
HOUSING & ECONOMIC DEVELOPMENT
   Housing & Development
      - Boards and Commissions...
      - Planning Board agenda(s), minutes, list of all cases before the board...
      - Planning Board Application Forms and Checklists...
      - How do I buy property owned by the City of Trenton?
      - Affordable homeownership opportunities currently available in Trenton...
      - Maps...
      - Geographic Information System (GIS) data
 
MUNICIPAL COURTS
   Municipal Court
      - How do I dispute a parking ticket?
      - I missed my court date, what can I do?
      - Where do I go to file a complaint?
      - I filed a complaint and I'd like to know how I can have the charges dropped?
      - What can I do about an outstanding warrant?
      - Where do I go to get a copy of a police report?
      - I missed my court date, what can I do?
      - I am a New Jersey driver. Does my ticket carry points that would be assessed against my driving record? (Link to DMV)
 
PUBLIC WORKS
   Recycling
      - Where can I find RECYCLING questions & answers?
 
   Sewer Cleaning
      - Who do I contact when my sewage pipes are backed up or the sewer drains are filed with debris?
 
PURCHASING
   Purchasing
      - What steps do I need to take in order to conduct business with the City of Trenton?
      - After I complete and send in my application, what happens next?
      - What are quotations?
      - What are formal bids?
      - If I have a question on how to complete any of the above solicitation processes, who can I call?
      - When can I make a delivery of my product or service.
      - What about payment?
      - How long will it take after I send in my voucher to get paid?
      - What types of products or services does the City of Trenton utilize?
 
TAX ASSESSOR
   Tax Assessor
      - What is the tax rate and ratio?
      - How do I get a copy of my assessment notice?
      - How can I reduce my taxes without appealing my tax assessment?
      - How do I appeal my assessment?
 
TAX DEPARTMENT
   Taxes
      - My taxes are behind, who should I contact?
      - Where is the tax office located?
 
WATER DEPARTMENT
   Water Services
      - How can I receive a discount on my water bill?
      - How do I get my water cut on/cut off?
      - How do I pay my water bill?
      - Need additional water information?
      - Where do I call after hours for an emergency issue with my water?
 

General To Top
    Parking & Tickets
          How can I obtain a residential or visitor's parking permit?
Residents within a Permit Parking District must bring his/her current New Jersey driver's license and a valid New Jersey registration for each vehicle to the Bureau of Traffic and Transportation in order to receive a permit decal. Their office is located in City Hall, Room 100, 319 East State Street, Trenton, New Jersey 08608.

An additional proof of residency such as a utility bill or lease agreement must be presented in order to receive visitor passes. Only two visitor passes will be issued per household. It is important to note that all documentation must confirm residency within the district.



          How do I pay a parking ticket?
You make payment to:

Trenton Municipal Court
225 N. Clinton Avenue, P.O. Box 1360
Trenton, NJ 08609

Telephone: (609) 989-3700

If you mail payment to this Municipal Court, payment should  be made by check or money order. Cash will not be accepted by mail. Send payment  to the mailing address above.



          What are the requirements for handicapped parking permits and signs?
Those interested in getting a handicapped parking permit and sign must receive an application from the Bureau of Traffic and Transportation at City Hall, Room 100, 319 East State Street, Trenton, NJ 08608. And for any questions, please call (609) 989-3612. The Handicap Parking Review Committee reviews six applications a month and each individual will be notified if their application is approved. (The Handicapped Parking Applicationis available online).


          Where can I find free parking within the Trenton Downtown Commons area?
There is up to one hour of free parking in the Front Street parking lot. The parking is free for downtown shoppers.


 
    Permits & Rentals
          Do I need a permit for parades, marches and rallies?

For permits and information regarding parades, marches and rallies, contact the Police Department at (609) 989-3908.



          How do I get a street closed for an event?
Contact the Division of Recreation (609) 989-3356. Send in for a request or come in to fill out application. You must have the majority of the resident's sign a  petition, stating that they are allowing the street to be closed. After the  petition is completed, the Mayor must approve it.


 
    Street Lights & Signs
          How do I get a street sign repaired after it has been vandalized?
Contact the Traffic & Transportation Division at (609) 989-3612 and they contact the sign shop, then someone is sent to the location of vandalized sign to repair it. 


          The streetlight is out or in default, whom do I contact?
Usually the police are the first department contacted and then they call the city's Traffic & Transportation Division (609) 989-3612. The traffic signal shop (609) 989-3617 is then contacted and someone is sent to the location of the traffic signal for repairs.


 
CITY CLERK To Top
    Voter Registration
          How can I find my polling location?
You can receive a sample ballot, which tells you your location, or call the City Clerks office at (609)  989-3187.


          How do I obtain an absentee ballot?

From the City of County offices below:

City Clerk's Office                                     
Mercer County
City Hall                                 or               Commissioner of Registration
319 East State Street
 
                             640 South Broad Street
Trenton, New Jersey  08608                     P.O. Box 8068
(609) 989-3187                                      Trenton, New Jersey  08650-9828



          How do I register to vote?
Request a voter registration application from:

City Clerk's Office                                     Mercer County
City Hall                                 or               Commissioner of Registration
319 East State Street
 
                             640 South Broad Street
Trenton, New Jersey  08608                    P.O. Box 8068
(609) 989-3187                                     Trenton, New Jersey  08650-9828



          What are the qualifications to receive an absentee ballot?
  • You must be a registered voter of Mercer County
  • REMEMBER, if you file an absentee ballot you can not vote at the polls for that election
  • Your ballot will be mailed on or after the 40th day prior to the election
  • Do not submit more than one application for the same election
  • You will receive instructions with your absentee ballot
  • Your absentee ballot must be received by the Board of Election, 640 S. Broad Street, Trenton, no later than 8:00 p.m. (close of the polls) the day of the election
  • You must apply for each election you intend to vote by an absentee ballot


          What are the qualifications to vote?
You must be a citizen of the United States and, at least 18 years by the date of the next election, and a resident of New Jersey and your county for at least 30 days.


 
DIVISION OF RECREATION To Top
    Permits & Rentals
          What steps do I take to be able to use a city park for an event that I am having?
Visit or write the Department of Recreation, Natural Resources and Culture, 319 East State Street, Trenton, NJ 08608, and request a park permit application. Keep in mind that applications must be made at least two weeks in advance. Permit applications and additional information may be found in the Parks & Recreationsection of this Web site. You may also call Omayra Ayala for more information at (609) 815-2171.



 
FIRE DEPARTMENT To Top
    Fire Safety
          Where do I get smoke detectors?
Contact Inspector Daniel P. George @ Fire Prevention Bureau, 609-989-4032.


 
HOUSING & ECONOMIC DEVELOPMENT To Top
    Housing & Development
          Boards and Commissions...

Planning Board
Landmarks Commission for Historic Preservation
Environmental Commission/Open Space Advisory Board
Zoning Board of Adjustment

Rent Stabilization Board
Capital South Resource Team
Canal Banks Advisory Board



          Planning Board agenda(s), minutes, list of all cases before the board...
Planning Board meeting agendas and minutes can be found under Meeting Schedules. If you cannot find minutes for a meeting of interest to you, call 989-3291.


          Planning Board Application Forms and Checklists...

Application forms for projects to go before the Planning Board can be found on the Forms webpage.



          How do I buy property owned by the City of Trenton?

Information and procedures regarding purchasing property owned by the City of Trenton can be found at http://www.trentonnj.org/Cit-e-Access/webpage.cfm?TID=55&TPID=8807



          Affordable homeownership opportunities currently available in Trenton...

Affordable Homeownership opportunities can be found on the Division of Housing Production's webpage.



          Maps...

The Division of Planning has produced a number of standard maps for various purposes. These maps can be found on the following webpage: Index of Planning Documents and Maps.

The Zoning Map for the City of Trenton can be found on the Dept of Inspections webpage. (Scroll down. The map is 3/4  from the bottom of the page.)

We cannot accomodate custom map requests at this time.

Driving directions to Trenton City Hall can be found under the Visitor's Guide. City Hall is three blocks from the Trenton Train Station, which is serviced by NJ Transit, Amtrak and SEPTA.



          Geographic Information System (GIS) data
Trenton's Geographic Information System (GIS) data can be browsed using the City's interactive mapping application. (To access the Internet DataViewer, please send an email to tlong@trentonnj.org)

All requests for GIS data should be made by filling out an Open Public Records Act (OPRA) request form and submitting to the City Clerk's office: http://www.trentonnj.org/Cit-e-Access/webpage.cfm?TID=55&TPID=7066


 
MUNICIPAL COURTS To Top
    Municipal Court
          How do I dispute a parking ticket?
To dispute a ticket you must notify the court administrator of your intention at least 7 days prior to your court date. If you fail to do so, it may be necessary to make two court appearances. The court telephone number is (609) 989-3700. Business hours are 8:45 a.m. to 4:45 p.m., Monday through Friday.


          I missed my court date, what can I do?

Call the Court immediately. For Traffic Case Management call (609) 989-3700,
ext. 623, 624, 625 or 627. For Criminal Case Management call (609) 989-3700, ext. 612, 613, 614 or 615.



          Where do I go to file a complaint?
A citizen complaint may be filed at Trenton Municipal Court, Trenton, during normal business hours.  On occasion, complaints will be taken during specific times, depending on staff availability. Call (609) 989-3700 ext. 600. (Link to business hours)


          I filed a complaint and I'd like to know how I can have the charges dropped?
Once a complaint has been filed, charges will only be dropped in open Court at the discretion of a judge. In certain domestic violence cases, the judge may keep a complaint open for a period of time even if both parties request the complaint be dropped.


          What can I do about an outstanding warrant?
If the warrant is for a failure to pay fines and costs, call New Beginnings at (609) 989-3700 ext. 632 or 630. If the warrant is for a failure to appear for a scheduled Court appearance, report to Trenton Police Department for processing, post the appropriate bail and receive a new Court date.


          Where do I go to get a copy of a police report?
Report to the "bubble" front desk at Trenton Police Department, 225 North Clinton Avenue. Upon receiving a visitor's pass, proceed to the second floor records unit Monday- Friday 8:00 AM to 4:00 PM.


          I missed my court date, what can I do?

Call the Court immediately. For Traffic Case Management call (609) 989-3700,
ext. 623, 624, 625 or 627. For Criminal Case Management call (609) 989-3700, ext. 612, 613, 614 or 615.



          I am a New Jersey driver. Does my ticket carry points that would be assessed against my driving record? (Link to DMV)


 
PUBLIC WORKS To Top
    Recycling
          Where can I find RECYCLING questions & answers?
You can find a listing of recycling questions and answers on the Public Works department FAQ web section.


 
    Sewer Cleaning
          Who do I contact when my sewage pipes are backed up or the sewer drains are filed with debris?
Please contact Sewer Maintenance at (609) 939-3180 if you experience ongoing sewer problems before excavation.


 
PURCHASING To Top
    Purchasing
          What steps do I need to take in order to conduct business with the City of Trenton?
Your first step in conducting business with the City of Trenton is to file either a Standard Bidder's' Application or the LBE (Local Business Enterprise Program) Application through the following City Hall Division: Division of Purchasing, City Hall Annex, 319 East State Street, Trenton, NJ  08608, Phone: (609) 989-3135, Fax: (609) 989-4260 or download the LBE application.


          After I complete and send in my application, what happens next?
Your application is filed in the Division of Purchasing's computer database according to the product or service your company provides. From this database, you, along with other vendors who provide the same product or service, will be selected randomly to provide quotations and/or receive specifications for formal bids.


          What are quotations?
The Division of Purchasing receives requests from other divisions of the City who needs products or services. If the estimated cost for these products or services is estimated to be between $4,350 and $17,500  the City receives quotations from vendors. The lowest bidder meeting our requirements for the product or service is then awarded a Purchase Order.


          What are formal bids?
When requests are received from the various City divisions, and the estimated cost of the products(s) or service(s) requested is $29,000.00 or more, the City is required by New Jersey Local Public Contract law to seek a formal bid by advertising the bid in a local newspaper. The formal bid process is much more detailed than quotations, requiring a number of forms, which need to be completed and submitted with your bid.


          If I have a question on how to complete any of the above solicitation processes, who can I call?
The Division of Purchasing is always available to answer any questions that may arise. Below are phone numbers you may want to keep handy:
  • Purchasing Staff (609) 989-3135
     
  • Affirmative Action-Contract Compliance Office (609) 989-3108.


          When can I make a delivery of my product or service.
You will receive a City of Trenton Purchase Order.  This purchase order is your  AUTHORIZATION to deliver the product or service.


          What about payment?
When you receive your Purchase Order, you will also receive a voucher. Once you deliver the product or service, sign the voucher and return it to the "BILL TO" address on the Purchase Order. If there is no "BILL TO" address, send voucher to "SHIP TO" address.


          How long will it take after I send in my voucher to get paid?
Generally, you should receive a check in 2 to 3 weeks after you send in your voucher.


          What types of products or services does the City of Trenton utilize?
The City uses a wide range of products and services which can be found on the Bidders/LBE application form. Below is a list of some contracts, which the City bids annually:  

Janitorial Services
Uniforms and Shoes
Paper Goods (paper towels, toilet tissue)
Security Guard Services
Dog and Cat Food
Printing
Office Supplies
Tire Repair
Vehicles
Medical Supplies
Engineering Services
Architectural Services
Auto Parts



 
TAX ASSESSOR To Top
    Tax Assessor
          What is the tax rate and ratio?
The tax rate for 2010 is $5.478 per $100 of assessed value.

The ratio for 2010 is 66.52%.


          How do I get a copy of my assessment notice?
Every year on or about February 1, notices of property tax assessments are mailed to owners of taxable properties. Please contact the Assessors Office at 609-989-3083 or email at phice@trentonnj.org. for duplicate information.  You must include the property location and assessment year.


          How can I reduce my taxes without appealing my tax assessment?

The Assessor's office can review assessments at any time during the year for adjustment to the following year.  There are property tax deductions and exemptions available for Senior citizens, Veterans, and Disabled Persons. Abatements and exemptions for new construction and improvements to properties are also available.  Applications and instructions for filing are linked to this site.



          How do I appeal my assessment?
Property assessments can be appealed by April 1 each year.  If an added assessment bill was generated in October, the assessment can be appealed by December 1 of that year.

Forms are available in the Tax Assessor's Office and at the Mercer County Board of Taxation, located at 640 S Broad St. Always discuss assessment issues with the Tax Assessor before filing an appeal.


 
TAX DEPARTMENT To Top
    Taxes
          My taxes are behind, who should I contact?
Call the Tax Office at 609-989-3070.


          Where is the tax office located?
The tax office is in Room 110 of City Hall. 


 
WATER DEPARTMENT To Top
    Water Services
          How can I receive a discount on my water bill?

Trenton Water Works offers a 10 percent discount to customers if they are receiving a discount on their tax bills as senior citizens, veterans, or disabled persons.  The same discount applies to widows of senior citizens, veterans, or disabled persons.  (The discount applies only if bills are paid in full on or before the due date.)



          How do I get my water cut on/cut off?
If you need your water cut on, simply contact the water billing office at 989-3055. If you need your water cut off , call the same office and ask to have a final reading for your meter.


          How do I pay my water bill?
Bring or send payment to the Trenton Water Department, 319 East State Street, Trenton, NJ 08608. Telephone: 989-3055 or Send t Trenton Water Works, 333 Courtland Street, Trenton, NJ 08608. 

This payment can only be made using certified check or money order.



          Need additional water information?

For additional information regarding water billing, please call 989-3055.



          Where do I call after hours for an emergency issue with my water?
Contact the Water Emergency Services at 989-3222.


 


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