September 21, 2019
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Who We Are

Trenton Water Works (TWW) is among the largest publicly owned, urban water utilities in the United States. It supplies an average of 27-million gallons of Delaware River-sourced drinking water per day to 63,000 metered customers. It services approximately 225,000 people in Trenton, parts of Hamilton Township, Ewing Township, Lawrence Township and Hopewell Township in Mercer County, New Jersey. Established more than 200 years ago, TWW has 119 employees who operate a sprawling 60-million-gallon water-filtration plant and water-distribution system that includes a 100-million-gallon reservoir. The system has 683 miles of transmission lines varying in size from 4 to 48 inches in diameter, three pump stations and five interconnections between TWW and other water purveyors.

Our Vision

To be a superior public water system with comprehensive, effective operations that are guided by the finest human capital applying science-based industry standards to produce excellence in water quality.

Our Mission

As one of the largest and oldest public-water systems in the United States, Trenton Water Works (TWW) strives to provide the finest drinking water that meets federal and state standards, and to maintain sewer operations that safeguard public health while also protecting the environment and critical watersheds. TWW works to achieve these important goals through the commitment of a dedicated and well-trained workforce and valuable contract vendors. The TWW mission is to operate with science-based water industry standards, innovation and accountability, supported by a culture that is transparent, communicative, and customer focused.

Our Values

Transparent — Maintain high ethical standards and foster an operating environment of accountability to support the well-being of our customers.

Customer-centric — Endeavor to build trust through consistent communications, excellence in customer-service delivery and attention to customer feedback to improve operations.

Analytical — Continuously apply science-based, industry-standard processes and innovation to every aspect of our operations to address water-industry challenges.

Workforce Development — Train and mentor employees and establish partnerships with public, vocational and higher education to build a workforce that is locally sourced, talented and leading edge.


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