Frequently Asked Questions (FAQ)

  1. Am I eligible for the program if I already receive a rental subsidy?
  2. When can I apply for the COVID-19 Emergency Rental Assistance Program?
  3. I do not have internet access. How can I submit an application?
  4. I have never used ZoomGrants before, how do I get started?
  5. Do I need an email address to apply? What if I do not have an email address?
  6. What devices can I use?
  7. How do I save my application?
  8. Can I invite others to work on my application?
  9. What should I do if I have issues submitting my application?
  10. What should I do if I want to change my submitted application?
  11. What is a hardship that is directly related to COVID-19?
  12. What kind of documentation will I need to submit if my application is approved?
  13. How will applications be selected?
  14. Will there be a waiting list?
  15. How much rent relief can I receive?
  1. Can I apply for Utility assistance only?
  2. How often can I apply?
  3. When will payments be made?
  4. When will I hear about the status of my application?
  5. What are some examples of why an application would be rejected?
  6. Will the rental assistance money be paid directly to me?
  7. Will my property be inspected?
  8. Should I tell my landlord that I am applying?
  9. How will my landlord be contacted?
  10. What if I do not know my landlord’s email address?
  11. What if my landlord refuses to participate or does not accept the funds?
  12. What do I do if my landlord wants to evict me?
  13. What if the amount of rental assistance received does not cover the total amount of rent owed?
  14. Are students eligible for the program?
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