News Flash

Posted on: July 26, 2022

TWW Asks Service-Area Customers and Consumers to Discontinue Nonessential Outdoor Water

Trenton, NJ — Trenton Water Works asks customers and consumers in its five-municipality service area to discontinue nonessential outdoor water use until further notice during this unprecedented heat wave. TWW's service area comprises Trenton, Ewing Townsh...

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Posted on: February 22, 2022

TWW Removes 25 Percent of Lead Pipes throughout its Service Area

Trenton Water Works has removed 25 percent of lead services (lead pipes) from its 683-mile water-distribution system, including at private homes in four municipalities: Trenton, Hamilton, Ewing, and Lawrence Townships.

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Posted on: February 22, 2022

Replacement Requirements Not Met for Trenton Water Works

Trenton Water Works (TWW) violated a drinking water requirement. Our water system failed to replace the required number of Lead Service Lines (LSL) by the required deadlines in the Lead and Copper Rule (LCR) and our Administrative Consent Order (ACO)...

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Posted on: February 9, 2022

An Important Notice About Your Water Bill

An Important Notice About Your Water Bill

* Recently you received a water bill with two adjustments under "Current Activity" that our billing and customer service department did not bill in 2020 because of a COVID-19-related staffing shortage. Ma...

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Posted on: January 11, 2022

Trenton Water Works Removes 25 Percent of Lead Pipes throughout its Service Area

TWW Lead Line Service Replacement Program

Water Utility on Track to Remove Another 1,200 Lead Services in 2022

Trenton, N.J. – Trenton Water Works (TWW), the 200-year-old public water system operated by the City of Trenton, has removed 25 percent of lead services (lead pipes) from its water-distri...

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Posted on: December 28, 2021

Customer Service Update - Trenton Water Works

Due to COVID-19's impact on some of our personnel, TWW's billing and customer service department is closed until December 29. If you have a water emergency or would like to report a damaged fire hydrant, water leak, or water main break, ...

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Posted on: December 13, 2021

TWW To Repair 20-inch Valve on Kuser Road in Hamilton Township on Thursday

Dewcon, Inc., a contract vendor for Trenton Water Works, will repair a ruptured gasket on a valve connected to a 20-inch water main near 966 Kuser Road in Hamilton Township on Thursday, December 9, from 9:00 AM to 3 PM. Approximately 135 homes between Not...

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Posted on: November 1, 2021

TWW Extends Customer Service Hours to Accommodate Higher Call Volume

Trenton, NJ — Trenton Water Works has extended its Customer Service call center operating hours to 7 p.m. on weeknights and 9 a.m. to 1 p.m. on weekends to accommodate a higher volume of customer account inquiries. TWW's Customer Service telephone number ...

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Posted on: October 28, 2021

Trenton Water Works Update: Billing

The COVID-19 public-health emergency impacted Trenton Water Works, including our customer service, billing, and meter-reading operations. Meter reading and billing were delayed as a result of implementing revised work schedules to protect our employees an...

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Posted on: October 28, 2021

TWW Issues Public Notice for a Total Trihalomethane Maximum Contaminant Level Violation

Trenton, NJ — Trenton Water Works announced today that it received a violation from the New Jersey Department of Environmental Protection for Total Trihalomethanes (TTHM). The notice is available on TWW's website at trentonwaterworks.org/tthm.

The violatio...

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Posted on: October 27, 2021

Trenton Water Works Extended Phone Hours

Due to excessive wait times and high call volumes, Trenton Water Works has extended the customer call center (telephone calls only) hours from 8:30am to 7:00pm weekly and 9:00am to 1:00pm Saturday and Sunday until further notice.

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Posted on: September 29, 2021

The Trenton Sewer Utility CSO Advisory System

The Trenton Sewer Utility (TSU) has established a “CSO Advisory System” in order to provide the public with real-time information related to Trenton’s sole Combined Sewer Overflow (CSO) located across the street from the TSU Sewage Treatment Plant on...

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Posted on: September 20, 2021

TWW to Replace 1.8 Miles of Water Main in Ewing Township Next Fall

Trenton, N.J. – Mayor W. Reed Gusciora today announced that Trenton Water Works (TWW) will replace approximately 1.8 miles of 16-inch water main in Ewing Township north of Princeton Avenue to Sutherland Road beginning in the fall of 2022.

"We measure ...

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Posted on: September 14, 2021

How the COVID-19 Pandemic Has Impacted Our Staffing and Billing

On March 9, 2020, when Governor Phil Murphy declared a COVID-19 Public Health Emergency, we closed our facilities, including our Cortland Street administrative office, to the general public. We also modified the work schedules of our employees to ensure p...

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Posted on: August 4, 2021

Mayor W. Reed Gusciora: Trenton Water Works Continues To Improve Its Operations

Trenton, N.J. – In addition to securing a $433,044 grant from the New Jersey Board of Public Utilities to fund a $1-million water loss project, Mayor W. Reed Gusciora today announced further progress that Trenton Water Works has made to strengthen its ope...

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Posted on: July 12, 2021

TWW Completes Pennington Avenue Reservoir Repairs Ahead of Schedule

On Monday morning, TWW completed repairs at the Pennington Avenue Reservoir in Trenton. Reservoir systems, including central pumping station, are back online. The TWW system is functioning normally. A friendly reminder: TWW's 24/7 emergency hotline is (60...

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Posted on: July 9, 2021

TWW Repair and Service Advisory for July 9, 2021

Repair and Service Advisory: TWW To Advance Repairs at Pennington Avenue Reservoir on Sunday

We continue repairs on a difficult section of pipe at the Pennington Avenue Reservoir. Here is an update on this emergency work and how it impacts your water servi...

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Posted on: July 7, 2021

TWW To Make Overnight Repairs at Pennington Avenue Reservoir

On Thursday morning, July 8, 2021, between 12 a.m. and 3 a.m., Trenton Water Works will perform emergency repairs on a water main at the Pennington Avenue Reservoir on Pennington Avenue in Trenton. As a result, customers across our service area (except Ho...

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Posted on: June 2, 2021

Trenton Water Works Celebrates First Water and Sewer Job Training Graduating Class

14 New Students to Enroll This Month

Trenton, N.J. – Mayor W. Reed Gusciora and Department of Water and Sewer Director Mark A. Lavenberg today announced the first graduating class of the Trenton Water Works (TWW) job training program, which is a joint effo...

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Posted on: May 16, 2021

Construction of the Trenton Water Works Lead Service Line Replacement Project

Construction of the Trenton Water Works Lead Service Line Replacement Project (Phases 1 & 2) at a total construction cost of $41,565,960 were financed by the New Jersey Water Bank (NJWB). The NJWB is a State Revolving Fund program jointly administered...

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Posted on: January 25, 2021

Drinking Water Flushing Guidance for Restoring Water Quality in Buildings With Low or No Use

The New Jersey Department of Environmental Protection (NJDEP) is prompting building owners and businesses to take appropriate steps to prevent drinking water quality problems prior to re-entry into buildings after an emergency or other unforeseen...

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Posted on: January 25, 2021

Minimizing Legionella and Opportunistic Bacteria Growth

This is a guidance document for building owners and managers whose building water systems are impacted by a prolonged shut down or reduced operation due to COVID-19 and would like to properly maintain their building water systems and reopen their...

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Posted on: December 24, 2020

Mayor Gusciora Statement on Three City Council Members Blocking Lead Service Line Program

Last night, Council President McBride, Councilwoman Vaughn, and Councilman Rodriguez blocked the efforts of Trenton Water Works (TWW) to replace lead service lines throughout our regional service area. TWW has made great strides in its initial phases of l...

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Posted on: December 21, 2020

TWW to Seek City Council Approval for State Funding to Remove More Lead Services

Trenton, N.J. — Trenton Water Works, the city-owned public water system that serves nearly a quarter-million consumers in five municipalities in Mercer County, will seek City Council approval on December 22 to accept $15 million in funding from ...

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Posted on: November 24, 2020

Trenton Water Works Suspends Water Meter Installations

Trenton, N.J. — Trenton Water Works announced today that it is suspending water meter installations because of COVID-19.

“The City of Trenton’s Health Officer is recommending that we suspend our Meter Replacement Program until further notice,” said Michael...

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Posted on: November 13, 2020

TWW's Water Main Flushing Program, November 16-30

To maintain high water quality, TWW will conduct system-wide flushing of water mains from Monday, November 16 through Monday, November 30, between 9 a.m. and 4 p.m. TWW water-distribution system personnel will operate valves and open fire hydrants in our ...

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