News Flash

TWW Removes 25 Percent of Lead Pipes throughout its Service Area

Trenton Water Works has removed 25 percent of lead services (lead pipes) from its 683-mile water-distribution system, including at private homes in four municipalities: Trenton, Hamilton, Ewing, and Lawrence Townships.

Replacement Requirements Not Met for Trenton Water Works

Trenton Water Works (TWW) violated a drinking water requirement. Our water system failed to replace the required number of Lead Service Lines (LSL) by the required deadlines in the Lead and Copper Rule (LCR) and our Administrative Consent Order (ACO)...

An Important Notice About Your Water Bill

An Important Notice About Your Water Bill

* Recently you received a water bill with two adjustments under "Current Activity" that our billing and customer service department did not bill in 2020 because of a COVID-19-related staffing shortage. Ma...

Trenton Water Works Removes 25 Percent of Lead Pipes throughout its Service Area

Water Utility on Track to Remove Another 1,200 Lead Services in 2022

Trenton, N.J. – Trenton Water Works (TWW), the 200-year-old public water system operated by the City of Trenton, has removed 25 percent of lead services (lead pipes) from its water-distri...

Customer Service Update - Trenton Water Works

Due to COVID-19's impact on some of our personnel, TWW's billing and customer service department is closed until December 29. If you have a water emergency or would like to report a damaged fire hydrant, water leak, or water main break, ...

TWW To Repair 20-inch Valve on Kuser Road in Hamilton Township on Thursday

Dewcon, Inc., a contract vendor for Trenton Water Works, will repair a ruptured gasket on a valve connected to a 20-inch water main near 966 Kuser Road in Hamilton Township on Thursday, December 9, from 9:00 AM to 3 PM. Approximately 135 homes between Not...

TWW Extends Customer Service Hours to Accommodate Higher Call Volume

Trenton, NJ — Trenton Water Works has extended its Customer Service call center operating hours to 7 p.m. on weeknights and 9 a.m. to 1 p.m. on weekends to accommodate a higher volume of customer account inquiries. TWW's Customer Service telephone number ...

Trenton Water Works Update: Billing

The COVID-19 public-health emergency impacted Trenton Water Works, including our customer service, billing, and meter-reading operations. Meter reading and billing were delayed as a result of implementing revised work schedules to protect our employees an...

TWW Issues Public Notice for a Total Trihalomethane Maximum Contaminant Level Violation

Trenton, NJ — Trenton Water Works announced today that it received a violation from the New Jersey Department of Environmental Protection for Total Trihalomethanes (TTHM). The notice is available on TWW's website at trentonwaterworks.org/tthm.

The violatio...

Trenton Water Works Extended Phone Hours

Due to excessive wait times and high call volumes, Trenton Water Works has extended the customer call center (telephone calls only) hours from 8:30am to 7:00pm weekly and 9:00am to 1:00pm Saturday and Sunday until further notice.

The Trenton Sewer Utility CSO Advisory System

The Trenton Sewer Utility (TSU) has established a “CSO Advisory System” in order to provide the public with real-time information related to Trenton’s sole Combined Sewer Overflow (CSO) located across the street from the TSU Sewage Treatment Plant on...

TWW to Replace 1.8 Miles of Water Main in Ewing Township Next Fall

Trenton, N.J. – Mayor W. Reed Gusciora today announced that Trenton Water Works (TWW) will replace approximately 1.8 miles of 16-inch water main in Ewing Township north of Princeton Avenue to Sutherland Road beginning in the fall of 2022.

"We measure ...

How the COVID-19 Pandemic Has Impacted Our Staffing and Billing

On March 9, 2020, when Governor Phil Murphy declared a COVID-19 Public Health Emergency, we closed our facilities, including our Cortland Street administrative office, to the general public. We also modified the work schedules of our employees to ensure p...

Mayor W. Reed Gusciora: Trenton Water Works Continues To Improve Its Operations

Trenton, N.J. – In addition to securing a $433,044 grant from the New Jersey Board of Public Utilities to fund a $1-million water loss project, Mayor W. Reed Gusciora today announced further progress that Trenton Water Works has made to strengthen its ope...

TWW Completes Pennington Avenue Reservoir Repairs Ahead of Schedule

On Monday morning, TWW completed repairs at the Pennington Avenue Reservoir in Trenton. Reservoir systems, including central pumping station, are back online. The TWW system is functioning normally. A friendly reminder: TWW's 24/7 emergency hotline is (60...

TWW Repair and Service Advisory for July 9, 2021

Repair and Service Advisory: TWW To Advance Repairs at Pennington Avenue Reservoir on Sunday

We continue repairs on a difficult section of pipe at the Pennington Avenue Reservoir. Here is an update on this emergency work and how it impacts your water servi...

TWW To Make Overnight Repairs at Pennington Avenue Reservoir

On Thursday morning, July 8, 2021, between 12 a.m. and 3 a.m., Trenton Water Works will perform emergency repairs on a water main at the Pennington Avenue Reservoir on Pennington Avenue in Trenton. As a result, customers across our service area (except Ho...

Trenton Water Works Celebrates First Water and Sewer Job Training Graduating Class

14 New Students to Enroll This Month

Trenton, N.J. – Mayor W. Reed Gusciora and Department of Water and Sewer Director Mark A. Lavenberg today announced the first graduating class of the Trenton Water Works (TWW) job training program, which is a joint effo...

Construction of the Trenton Water Works Lead Service Line Replacement Project

Construction of the Trenton Water Works Lead Service Line Replacement Project (Phases 1 & 2) at a total construction cost of $41,565,960 were financed by the New Jersey Water Bank (NJWB). The NJWB is a State Revolving Fund program jointly administered...

Drinking Water Flushing Guidance for Restoring Water Quality in Buildings With Low or No Use

The New Jersey Department of Environmental Protection (NJDEP) is prompting building owners and businesses to take appropriate steps to prevent drinking water quality problems prior to re-entry into buildings after an emergency or other unforeseen...

Minimizing Legionella and Opportunistic Bacteria Growth

This is a guidance document for building owners and managers whose building water systems are impacted by a prolonged shut down or reduced operation due to COVID-19 and would like to properly maintain their building water systems and reopen their...

Mayor Gusciora Statement on Three City Council Members Blocking Lead Service Line Program

Last night, Council President McBride, Councilwoman Vaughn, and Councilman Rodriguez blocked the efforts of Trenton Water Works (TWW) to replace lead service lines throughout our regional service area. TWW has made great strides in its initial phases of l...

TWW to Seek City Council Approval for State Funding to Remove More Lead Services

Trenton, N.J. — Trenton Water Works, the city-owned public water system that serves nearly a quarter-million consumers in five municipalities in Mercer County, will seek City Council approval on December 22 to accept $15 million in funding from ...

Trenton Water Works Suspends Water Meter Installations

Trenton, N.J. — Trenton Water Works announced today that it is suspending water meter installations because of COVID-19.

“The City of Trenton’s Health Officer is recommending that we suspend our Meter Replacement Program until further notice,” said Michael...

TWW's Water Main Flushing Program, November 16-30

To maintain high water quality, TWW will conduct system-wide flushing of water mains from Monday, November 16 through Monday, November 30, between 9 a.m. and 4 p.m. TWW water-distribution system personnel will operate valves and open fire hydrants in our ...

TWW Will Flush Water Mains in the Mercerville Area of Hamilton Township

Trenton, N.J. — To maintain high water quality, Trenton Water Works (TWW) will conduct routine flushing of water mains in the Mercerville area of Hamilton Township from October 1 to October 9.

“TWW water-distribution system personnel will operate valves an...

TWW Launches Two-Year Project to Paint Fire Hydrants

Trenton, N.J. — Trenton Water Works will be painting 3,501 fire hydrants in its five-municipality service area over the next 24 months, weather permitting.

"We are improving the quality of TWW's fire hydrants for effective fire suppression,&...

NJDEP Drinking Water Flushing Guidance for Restoring Water Quality in Buildings With Low or No Use

NJDEP is prompting building owners and businesses to take appropriate steps to prevent drinking water quality problems prior to re-entry into buildings after an emergency or other unforeseen challenge that resulted in low or no use. The internal plumbing ...

Statement by Mayor Gusciora on Townships Joining the State of New Jersey Lawsuit Against TWW

I read with great interest and concern the letter in lieu of a brief to Mercer County Superior Court Judge Robert Lougy from Elissa Grodd Schragger, Esq., a director and attorney for Hamilton Township. I would like to take this opportunity to present fact...

Mayor W. Reed Gusciora Appoints Mark Lavenberg Acting Director of the Department of Water and Sewer

Trenton, N.J. — Advancing his commitment to return Trenton Water Works (TWW) to its position as a leading public-water system in the U.S., Mayor W. Reed Gusciora today announced his appointment of Mark Lavenberg as Acting Director of the city&am...

Trenton Water Works Issues 2020 Water Quality Report

Trenton, N.J. — Trenton Water Works, the public water system that serves approximately 250,000 consumers in a five-municipality service area in Mercer County, today issued its 2020 Water Quality Report.

"The report provides an informative su...

TWW Introduces Online System to Help Customers Manage Their Accounts

TWW Introduces Online System to Help Customers Manage Their Accounts

Trenton, N.J. — Trenton Water Works today announced a new online service that enables its customers to more conveniently manage their accounts, including using additional paymen...

TWW Temporarily Suspends Some Operations Due to Coronavirus Emergency

Trenton, N.J. — Trenton Water Works announced today that it would suspend some of its operations for a period of two weeks, effective Monday, due to the Coronavirus emergency.

“We are taking this precaution to protect our employees and ...

TWW to Inspect Fire Hydrants and Flush Water Mains Throughout Its System

TWW to Inspect Fire Hydrants and Flush Water Mains Throughout Its System

Trenton, N.J. — Trenton Water Works will conduct two routine, water-industry-standard procedures in its five-municipality service area in the days ahead: inspection of fire ...

Trenton Water Works Rate Ordinance Presentation

On February 18, 2020 the City of Trenton Department of Water & Sewer presented the Fiscal Year 2020 Trenton Water Works Rate Ordinance.

TWW Mails Lead Service Replacement Confirmations to Thousands of Customers

TWW Mails Lead Service Replacement Confirmations to Thousands of Customers

Trenton, N.J. — Nearly 4,000 customers who signed up for the Trenton Water Works $150-million Lead Service Line Replacement Program (LSLRP) will receive a postcard in the ...

Mayor Gusciora Appoints Acting Water Director

Trenton N.J. – Mayor W. Reed Gusciora is appointing David Smith as Acting Director of the Department of Water and Sewer effective immediately. The move came after Council rejected the reappointment of Steve Picco as Acting Director. Acting Direct...

Trenton Water Works Launches Its Lead Service Line Replacement Program

Trenton, N.J. — Trenton Mayor W. Reed Gusciora today kicked off the Trenton Water Works $150-million Lead Service Line Replacement Program at the home of Jeffrey and Jane Rosenbaum in West Trenton’s Berkeley Square neighborhood. Members of City Council, a...

Closed for the Holiday - Municipal Offices

City of Trenton Municipal Offices will close, Wednesday, December 25^th and Thursday, December 26^th. There will be no trash collection on either of these days. Residents and businesses are asked not to put trash out on either of these days. Municipal offic...

Gusciora to City Council: Stop Playing Politics Over Public Health

Improvements to Drinking Water Shot-Down in Last Night’s Votes

Trenton N.J. –Mayor W. Reed Gusciora issued the following statement in response to last night’s City Council’s vote which denied the reappointment of Ste...

TWW Will Hold Public Forums to Inform Residents About Its Operations

Trenton, N.J. — Residents who want to learn more about their drinking water and the ongoing reorganization of the 200-year-old Trenton Water Works are invited to attend five H2Open Forums in the City of Trenton, Hamilton Township, Ewing Township...

TWW Begins Phased Roll Out of Corrosion Control Project on December 3

TWW Begins Phased Roll Out of Corrosion Control Project on December 3  - English

TWW Begins Phased Roll Out of Corrosion Control Project on December 3  - Spanish

Orthophosphate FAQ - English

Orthophosphate FAQ - Spanish

USDA to Conduct Crow Dispersal Program in City of Trenton

Trenton N.J. – At the request of the State of New Jersey, Department of the Treasury, personnel from U.S. Department of Agriculture’s Animal and Plant Health Inspection Service’s Wildlife Services (WS) will be conducting crow dispersal activities...

2019 State of the City Address - Speech

Good evening. I want to thank the state and county officials who have joined us tonight; members of the clergy; Members of Trenton City Council; members of my administration; our numerous community organizations; and most importantly the residents...

TWW-Connects Reverse 911 System

TWW-Connects is a Reverse 911 or “Robocall” system that Trenton Water Works uses to notify residents about water-quality issues, boil-water advisories, water-service outages and restorations, and water-quality emergencies.

Main Repair/System Maintenance Advisory

Main repair / System Maintenance Advisory

Controlled Main Shutdown for System Repairs

PENNINGTON RD BET ROCKLEIGH DR

Dear Customer:

Your water service will be interrupted on Friday, October 18, 2019 for an emergency controlled main shut down due to water main...

October is Breast Cancer Awareness Month

• In 2019, an estimated 268,600 new cases of invasive breast cancer will be diagnosed in women in the U.S. as well as 62,930 new cases of non-invasive (in situ) breast cancer.
• 62% of breast cancer cases are diagnosed at a localized stage, for which the 5-yea...

Boil-Water Lift Notice

On  Friday,  September  27,  2019,  Trenton  Water  Works  (TWW)  notified  customers  and  service-area  residents  of  ...

Boil Your Drinking Water - What You Need to Know

Trenton Water Works is advising residents in Trenton, Hamilton Township, Ewing Township, and Lawrence Township, and Hopewell Township to boil your water until further notice. Chlorination levels (a water disinfection process) are too low due to an equipme...

Steven J. Picco is Appointed TWW Interim Director

Trenton, N.J. — Trenton Water Works announced today that Trenton Mayor W. Reed Gusciora has appointed Steven J. Picco as interim director of the Department of Water and Sewer.

Beginning Monday, Mr. Picco will continue the work of reorganizing th...

TWW Announces Water-Main Flushing in Ewing Beginning September 10

Trenton, N.J. — Trenton Water Works will be flushing water mains in Ewing Township starting on Tuesday, September 10 and lasting through Friday, September 27. This routine maintenance will take place between 8 p.m. and 12 a.m. to minimize inconvenience to...

Director Hsueh to Step Down from Trenton Water Works

Tenure Established Revamped Public Confidence in City Water Utility

Trenton N.J. – Mayor Reed Gusciora is announcing that the Director of Water and Sewer (DW&S) Dr. Shing-Fu Hsueh is stepping down from his role leading the utility ef...

Statement Regarding the Malfunction of a Turbidity Instrument at the Water-Filtration Plant

The violations 2019-4102 and 2019-4103 are not related to water quality, but instead center on the failure of automatic monitoring instrumentation to successfully record a turbidity value for May 8 and June 12. Turbidity is a measure of water clarity. Als...

Important Information About Lead in Your Drinking Water

Trenton  Water  Works(TWW) found  elevated  levels  of  lead  in  drinking  water  in  some  homes/buildings in  our community. Lead can c...

TWW to Repair Large Valves in Hamilton Township

Trenton Water Works will repair an older 20-inch bypass valve in the 900 block of Kuser Road in Hamilton Township, starting on Saturday, May 4 at 10 p.m. The valve is connected to a water main that supplies water to hundreds of customers, including Hamilt...

Trenton Water Works Conducts Biannual Water Main Flushing Program

On Monday, March 25, Trenton Water Works will begin flushing water mains in our five-municipality water-distribution system, starting in Ewing Township and ending in Trenton on  April 24 (see schedule below). To minimize inconvenience to our cust...

Trenton Water Works Will Hold Public Education Forums

Trenton, N.J. — Residents who want to learn more about their drinking water are invited to attend a Public Education Forum in the atrium at City Hall, 319 East State Street, Trenton, on Wednesday, March 13 from 6-8 p.m. Representatives of Trenton Water Wo...

Important Information About Lead in Your Drinking Water

Recent drinking water quality monitoring conducted by Trenton Water Works (TWW) has found elevated levels of lead in drinking water in some homes/buildings in the area served by TWW which includes the City of Trenton and portions of Hamilton, Ewing, Lawre...

Water Quality Improved Quickly, and Data Consistently Shows it is Safe to Drink

TRENTON, N.J. – In the months since Mayor Gusciora's inauguration, Trenton's water has shown quick and incredible improvements in quality and safety. Major changes at Trenton Water Works has led to measurable and consistent drops in contaminant levels. Th...

Trenton Water Works Public Notice: Disinfection Byproducts

Our  water  system  recently  violated  a  drinking  water  requirement.  Although  this  incident  was  not  an  emerge...

Trenton Water Works - OPEN POSITIONS: JOB DESCRIPTIONS

Trenton Water Works Job Fair

Wednesday, January 30, 2019 - 11:00AM - 2:00PM

TRENTON CITY HALL ATRIUM 

OPEN POSITIONS: JOB DESCRIPTIONS

Trenton Water Works Job Fair

Mayor Reed Gusciora and Trenton AFSCME Local 2286 are hosting a Job Fair for Trenton Water Works.

Total Trihalomethanes (TTHM) MCL Violation for Trenton Water Works

This  is  not  an  emergency.  But  you  have  a  right  to  know  what  happened  and  what  Trenton  ...

TWW Will Conduct an Interconnection Flow Test

Trenton Water Works (TWW), your public water utility, will conduct a routine inspection and testing of the “interconnection” between TWW and New Jersey American Water beginning on Monday, October 8 at 8 a.m. and ending on Tuesday, October 9 at 5 p.m. This...

Important Information About Your Drinking Water

Although this incident was not an emergency, as our customers, you have a right to know what happened and what we are doing to correct this situation. Our water system recently violated two drinking water standards.

What Residents, Customers and Stakeholders Need to Know

Overview 

Trenton Water Works’ (TWW) Public Education Forums are designed to encourage attendees—residents, customers, and public officials—to ask questions about their drinking water and related infrastructure and get information directly from TW...

Trenton Water Works Will Undertake Water Main Flushing Throughout Its Water Distribution System

Beginning on Thursday, September 13, 2018 and lasting through October 31st, Trenton Water Works (TWW), your public water utility, will conduct routine water main flushing throughout our water-distribution system from 8 p.m. to 12 a.m.  in the eve...

Mayor Gusciora Signs Consent Order with Dept. of Environmental Protection

Trenton N.J. – This morning, Mayor Reed Gusciora, and Trenton Water Works (TWW) acting director Dr. Sing Fu-Hsueh met with Department of Environmental Protection (DEP) Commissioner, Catherine McCabe. The commissioner agreed to sign the administrative agre...